Enquiry Type* --None-- Account Changes (Update Details, Change of Ownership, Close Account) Payment Status Inquiry (Payment sent but not applied) Delivery Inquiry (ETA Request for Cylinders or Bulk Tanks) Document Request (Invoices, Statements, PODs, Certificates, Safety Data Sheets) Cylinder Inquiry (Current Number of Cylinders) Invoice Inquiry (Invoice pricing, PO Number missing or no POD received) Online Inquiry (Login and password issues and errors) Change/Cancel Existing Order Employee Feedback Product Inquiry (Price & Availability, Specification Information, Faulty Product Sales Inquiry (Request for Quotation, Request a Sales Visit, Store Information) Please select an Enquiry Type
Classification* --None-- Request to close account Change of Ownership Delivery Enquiry - Bulk Tank Change/Cancel Order Delivery Enquiry - Cylinders Invoice/Statement Proof of Delivery (POD) Other Documents (Batch Certificate, Certificate of Analysis, Safety Data Sheet) Feedback Faulty Product Holdings - audit Update existing account details (address, contact information, phone) Online Inquiry Online Payment status inquiry PO Number missing on invoice Pricing Inquiry Product Price or Availability Product Specification or Application Enquiry Proof of delivery missing Request for Quotation Request sales visit Store Information Enquiry (Location, Opening Hours) Please select an Enquiry Classification
Further information* --None-- Acc close: consolidation of customer Acc close: no reason given Payment Status Inquiry BOC Gas Agent Product Application Enquiry Bulk Delivery Enquiry Bulk tank Delivery Request Certificate of Analysis or Batch Certificate Change/Cancel Existing Order Customer Service Delivery ETA for a partially delivered order Confirm Delivery Time Inquiry for Wrong Delivery Inquiry for Late Delivery Inquiry for Missed Delivery Delivery Driver Copy of Invoice Copy of Statement I did not receive a POD I have lost the POD Safety Data Sheet (SDS / MSDS) Cylinder Contaminated Cylinder Malfunction affected quality of product Cylinder not completely full on delivery Cylinder Analysis Wrong Cylinder Gas Quality Faulty Equipment BOC Gas & Gear Holdings audit: cylinder holdings Inv dispute: sale rep did not provide PO number at order placement Inv inq: fees/charges need clarification Inv inq: product price look up and explain customer price Inv inq: rental price look up and explain customer price Inv POD: customer wants POD & invoice together Gas Mixture Feasibility Enquiry Online Inquiry: Error message Online Inquiry: Forgot username Online Inquiry: Inactive user Online Inquiry: Other Online Inquiry: Password reset Payment Plan Product Availability Enquiry Product Price Enquiry Reconcilliation Request Sales Request for Quotation Request Sales Visit Store Information Enquiry Technical Specification Request Updated account Please select the final piece of information
Your BOC Account Number or Document Reference* Please enter an account number or reference for your enquiry
Details* Please enter a description
